TYPICAL USER FEEDBACK
Target Market:
We tried to primarily target the funding sources for Legal Aid of Sonoma County, rather than the recipients of the services they provide. These include the local legal community, including attorneys, judges, and administrators. Also targeted was the private sector, including the top employers in the community, who employ some of the clients of Legal Aid of Sonoma County. We also wanted to be sure this site provided some basic information for the clients of Legal Aid of Sonoma County.
Testing Respondents:
We received the names and email address for 12 people from our client. One actually was the name of somebody who works for the client, so their feedback will be included on the client feedback page. Of the eleven other people, we had five responses. Our respondents include an attorney who is a long time donor/event sponsor for Legal Aid, three Legal Aid volunteers and a Legal Aid client.
Conditions of Testing:
| What type of computer are you using? |
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| Monitor resolution: |
- 2 - 640 x 480
- 1 - 800 x 600
- 0 - 1024 x 768
- 0 - 1280 x 768
- 0 - 1280 x 960
- 0 - 1680 x 1050
- 0 - Other
- 2 - Unknown
|
| Operating System: |
- 4 - Windows XP
- 0 - Windows Vista
- 0 - Windows Other
- 1 - MacOS 10.6
- 0 - MacOS 10.5
- 0 - Linux
- 0 - Unix
- 0 - Other
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| Browser: |
- 3 - Internet Explorer 6
- 0 - Internet Explorer 7
- 0 - Internet Explorer 8
- 2 - Firefox
- 0 - Google Chrome
- 0 - Opera
- 0 - Safari
- 0 - Other
|
| Internet Connection: |
- 1 - Modem
- 1 - DSL
- 2 - Cable Modem
- 1 - T1
- 0 - Satellite
- 0 - Corporate LAN
|
Questions:
| Is the site easy to read and access? |
|
| *If you were a client of Legal Aid of Sonoma County, would you easily be able to find information about services available to you and a way to contact this organization for help? |
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| *If you were a potential donor to Legal Aid of Sonoma County, would you easily be able to learn about their program and is it clear how to make a donation? |
|
| Do you feel the design (color, layout, tone, feel) is appropriate for
the material? |
|
| What is the overall tone and feel of the site? |
- Professional but with human sensitivity. Somewhat sexist, lots of mention of women, not men.
- Helpful, clear and efficient
- user friendly and informative
- very nice
- Well organized
|
| Did you find the site easy to navigate? Why or why not? |
- Yes, multiple ways to get to my choice.
- Yes, very well done
- yes the headers at the top along with their pull down menus made it easy to navigate and become familiar with the site.
- Yes
|
| Were the pages interesting? Why or why not? |
- Yes, they hit the high points, but didn't delve into too much detail.
- Yes, useful content, well laid out
- yes they explained the different programs legal aid is involved with and a story of how legal aid was able to help.
- Photos add appropriate visual interest
|
| What did you like best about the site? |
- Lots of photos of real people.
- easy to use and find things
- a personal touch,pics of staff and a overall feeling of being in the right place.
- ease of access
- Narratives add human perspective
|
| What suggestions for improvement do you have? |
- In mission statement, "...reduce the number of women, children and families ...who lack the means to support themselves." Are we really doing this? Don't use the word "ensures" on homeless page, unless we can do miracles...
- none
- not to sure I thought it was pretty good,I like the way items on the site you click on bring you to a place you might have already seen so after a short while I felt I had been all over the site and saw all the information.
- none
- Would like to see a more gender neutral approach in SAFE
|
| Were there any links that did not work, images that did not load, typos? |
- Not that I noticed; very impressive for first pass.
- no
- don't think so.
- not that i saw
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| Any other comments? |
- If we have the date for 2010 Heart event, include it.
- Overall clear and easy to navigate
|
Site Tasks
In this section, we asked our typical users to complete a few tasks at
the site and describe the process by which they achieved them. Here are the responses we received.
Task 1:
How do you find out about sponsoring the Golf Classic event? |
- Donate Now--Sponsorship--Event Sponsorship
- Sponsorship page and Events page
- you can either go to the events tab and select the pull down selection"Golf Classic"or if you click on volunteer you will find a paragraph called Events and will find a link to go to golf classic or links at bottom of some pages allowing you to go there at any time.
- go to events
- Events - Golf Classic
|
Task 2:
Who would you speak to if you were looking for the "Executive
Director" of Legal Aid of Sonoma County? |
- Contact--scan down to Exec Dir--hmmm, no phone #, guess email if I have email... Or maybe call the phone #...hmm very hard to find the phone #.
- Ronit or the Board president?
- Ronit Rubinoff. that was easy to find out by clicking on the "about us" tab and selecting the "staff/board" option.Also can find by clicking on "Contact" this will give all staff (positions and e-mail address).
- ronit rubinoff
- About Us
Staff/Board
Ronit Rubinoff
|
Task 3:
If you wished to make a donation, what are your options? |
- Easy! Check, credit card, sponsor, or volunteer
- Events or programs
- Gold level 20K...Silver level 10K...Bronze level 5K...you can make a donation to an event like the golf tournament such as local wineries and breweries.You can sponsor an event and you can also donate your time as a volunteer .I Believe you can also donate any amount of money large or small.
- contact legal aid
- Program, Event
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Task 4:
Where would you find instructions about receiving assistance from Legal Aid? |
- Get Help
- Get Help, Programs, Contact
- when getting to the legal aid home page simply click on the "Contact" tab this will give address phone number staff names and e-mail directions hours of operation and a map.
- the home page
- Get Help, Programs
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Summary:
Overall the feedback we received from the typical users was very positive. They really liked the use of photographs and narratives and thought it made the site more personal. The typical users said our site was very use to use and simplet to navigate.
The main things that were suggested for improvement were suggestions about the content, rather than about the site itself. The one thing we have already changed based on this feedback is that we added the date of the Lawyers with Heart 2010 event. We also made a suggestion to our client regarding some possible rewriting of the content based on the feedback we received.
